Introduction
As of August 2025,
rentsplit.app (including any subdomains, the “Website”) is owned and managed by Visible Ideas, Inc. (“the Company”, “we”, “our”, or “us”). Through the Website and our app (together, the “Platform”), we give users (“you”, “your”) access to view, manage, and use different types of content and services such as applications, data, text, graphics, photos, videos, and other materials (collectively, the “Services”).
This Privacy Policy (“Policy”) explains how we collect, use, and share your personal information. It is part of our Terms of Use. If you see a capitalized term here that is not defined, please check our Terms of Use.
1. What We Collect
We collect, use, store, and sometimes share personal information when you use our Services. Here’s the type of information we may collect:
Information You Give Us Directly
When you register for a rentsplit.app account or use our Platform, you may provide us with:
- Account Registration Info: Your first and last name, email address, and home address to create and manage your account.
- Communications Info: Information you share when you speak with our team via phone, chat, or surveys. This helps us improve our Services, verify your identity, and meet legal obligations.
Information We Receive From Others
We may also receive information about you from outside sources, such as:
- Account Authentication: If you allow, we may use biometric data (like facial recognition stored on your device) to verify your account. You can disable this anytime.
- Consumer Reports: We may get limited personal details from credit or consumer reporting agencies to provide our Services.
- Service Providers: Partners may share your data with us to help deliver our Services (such as payment or data providers).
- Public Sources: Information about your property, such as deeds, permits, tax records, or liens, may come from government databases.
- Analytics Providers: Third-party analytics (like cookies) help us understand how you use the Website. These may collect your IP, device type, operating system, location, pages visited, and more.
Information Collected Automatically
When you use rentsplit.app, we automatically log technical information such as:
- Device type, browser, operating system, IP address
- Pages viewed, time spent on pages, and actions taken
- The website you came from before visiting us
We may also use tracking technologies:
- Log Files: Record events when you interact with our Services.
- Cookies: Small files stored on your device that help us remember you and personalize your experience. You can disable cookies in your browser, but this may affect how our site works.
- Do Not Track: Some browsers offer this setting, but since no standard exists, we do not currently respond to these signals. If industry standards change, we may update our approach.
For details, see our Cookies Policy below.
2. How We Use Personal Information
We use your personal information to:
- Provide Services: Operate, maintain, and improve our Website and Platform.
- Communicate With You: Send confirmations, invoices, updates, security alerts, and support messages.
- Marketing & Promotions: Share news, events, or promotions about our products and trusted partners.
- Research: Combine your data with others for market research.
- Fraud Prevention: Detect, investigate, and stop fraud or illegal activities.
- Security: Protect our systems and investigate unauthorized access attempts.
- Dispute Resolution: Defend our legal rights if necessary.
We will never sell or rent your data without your consent. Sometimes, we may combine your data with other sources to improve and personalize our Services, content, and advertising.
3. Sharing and Disclosure
We may share your information with others, but only as explained in this Policy:
- Affiliates & Subsidiaries: To meet legal and business needs.
- Business Partners: If you interact with a partner through your rentsplit.app account, we may share limited info (like your name, email, phone).
- Service Providers: Third parties who help us with payments, security, analytics, storage, support, fraud prevention, etc. They can only use the data under our instructions.
- Banking Partners: If you link a bank account, we may share account details with banking partners to process payments.
- Verification Services: To confirm your identity and prevent fraud.
- Operational Tools: For things like customer support, communication channels, invoicing, and IT services.
- Advertising & Analytics Providers: To help us understand usage and deliver marketing campaigns.
- Professional Advisors: For legal, compliance, and auditing purposes.
- Business Transfers: During a merger, sale, or acquisition.
- Legal Obligations: To comply with laws, court orders, or government requests.
- At Your Request: When you ask us to share your information.
- With Your Consent: Only if you authorize it.
We may also share aggregated or de-identified data (that cannot identify you personally) for research or business purposes.
Other Parties
Sometimes our Services link to third-party websites, apps, or plug-ins we don’t control. If you interact with them, they may collect their own data about you. Their use of your data is covered by their privacy policies, not ours. We recommend reviewing their terms before sharing your information.
4. Protecting Personal Information
We care about keeping your personal information safe. We use technical, organizational, and security steps to protect it from misuse or unauthorized access.
However, please understand that no method of sending information over the Internet is 100% secure. While we do our best to protect your data, we cannot guarantee complete security. Any information you share with rentsplit.app is at your own risk.
To help keep your account secure, we encourage you to:
- Use a strong password
- Turn on additional security options in your account settings
- Never share your login details with others
Data Retention
We only keep your personal information for as long as needed to provide our Services or meet legal, accounting, or reporting requirements. How long we keep data depends on:
- The type and sensitivity of the data
- The potential risk of harm if it’s misused
- Why we collected the data in the first place
- Whether we can achieve that purpose in another way
- Any legal rules we must follow
Third-Party Partners
Some personal information may be stored with our trusted third-party service providers.
Children’s Privacy
If you are under 18, you cannot create a rentsplit.app account or use our Services. We do not knowingly collect data from anyone under 18. If we discover that we have personal information from a person under 18, we will delete it immediately.
5. Your Information Choices
Opting Out of Marketing
If you don’t want to receive promotional emails from us, you can click “unsubscribe” in any of our marketing emails. Even if you unsubscribe, we may still send you important non-marketing emails, such as account updates, billing notices, or service alerts.
Requests About Your Data
You can contact us if you want to:
- Access or delete your personal information
- Update your contact details
- Change how we share your information
- Correct or update any data we hold about you
6. General
Contact Information
If you have questions, comments, or requests about this Policy, you can contact us at:
You can also reach us if you want to exercise your rights, such as withdrawing your consent for data collection.
Changes to This Policy
We may update this Privacy Policy from time to time. When we do, we’ll update the date at the top of this page. If the changes are major, we’ll notify you directly (for example, by email or a notice on our website).
If you ever have questions about changes, just email us at [email protected].
Keeping Your Information Up to Date
It’s important that the information we hold about you is correct. You can log into your rentsplit.app account anytime and update your details in your settings. If you cannot update it yourself, just contact us at [email protected] and we’ll help you.
7. Extra Disclosures for Users in the European Economic Area (EEA) and United Kingdom
Roles
Under the General Data Protection Regulation (GDPR), organizations are either:
- Controllers – who decide how and why your data is used, or
- Processors – who handle data on behalf of someone else.
rentsplit.app acts as a controller when we collect your personal data as you use our Services.
Lawful Basis for Processing
GDPR requires us to have a valid reason (“lawful basis”) to use your personal data. Our legal bases include:
- Consent – You gave us permission.
- Contract – We need to process data to provide you Services.
- Legal Obligation – We must comply with the law.
- Legitimate Interest – We use your data for our business needs or those of a third party, provided your rights are not overridden.
When sharing data outside the EEA/UK, we use safeguards such as standard contractual clauses to protect your information.
Your Rights Under GDPR
If you are in the EEA or UK, you have the right to:
- Access and get a copy of your data
- Ask us to correct or delete your data
- Limit or object to how we process your data
- Request your data in a portable format
- Withdraw your consent at any time (if consent was the legal basis)
⚠️ Note: We cannot alter or delete information that is stored on a blockchain, such as wallet addresses or transaction records (like purchases or NFT transfers).
To exercise your rights, contact us through the details in the Support Information section. We will respond within 30 days. Sometimes, we may need to verify your identity before completing your request.
Even if you request deletion, we may keep certain data where needed for:
- Legal compliance
- Fraud prevention
- Dispute resolution
- Enforcing agreements
If you are unhappy with how we handle your data, you can also complain to your local data protection authority.
8. Extra Disclosures for California Residents
This section applies to California residents and supplements the main Policy. The California Consumer Privacy Act (CCPA) gives you extra rights to know, delete, and opt out of certain data uses.
Your CCPA Rights
You can request the following by contacting us at [email protected]:
- The categories of personal data we collected about you in the past 12 months
- The sources of that data
- Which personal data we disclosed and to whom
- Why we collected or shared the data
- A copy of your specific personal data we hold
You also have the right to:
- Request deletion of your data (with some legal exceptions)
- Opt out of the sale of your personal data (we don’t sell data, as explained in this Policy)
- Non-discrimination – we won’t treat you unfairly if you exercise your rights
Notice of Collection
We collect the following categories of data (as defined by CCPA):
- Internet activity (how you use our Website and Platform)
- Geolocation data (based on your device/browser)
See the “What We Collect” and “Use of Personal Information” sections above for more detail.
Shine the Light Law
California residents can also ask us once per year for:
- A list of categories of personal data shared with third parties for their direct marketing
- The categories of those third parties
To make this request, email us at [email protected] and mention it is a “California Shine the Light Request.”
Submitting a Request
You can make a request yourself or through an authorized agent. To protect your data, we may need proof of your identity (e.g., name, prior communications, or account info).
- We will confirm receipt of your request within 10 business days
- We aim to respond within 45 days (or up to 90 days if more time is needed)
- If we deny your request, we’ll explain why
- We will provide your data in a portable format if applicable
We will never charge you a fee for making a CCPA request.
9. Cookies Policy
When you use our Website with your browser set to allow cookies, you agree to our use of cookies and similar tools to provide you with the services on rentsplit.app. If you prefer, you can adjust your browser settings to get alerts when a cookie is placed or to block cookies completely (see Managing Cookies below).
How We Use Cookies
Cookies are small text files placed in your browser when you visit rentsplit.app or see our ads on other websites. They help your browser remember certain information so the site can recognize you later.
We don’t use cookies to store personal information that others could read. Some cookies expire when you close your browser, while others may stay stored for future visits.
We mainly use cookies to:
- Keep your account safe by confirming it’s really you when you log in.
- Remember your preferences, like language, time zone, or session timeouts.
- Make navigation easier so you don’t need to type your password again and again.
We may also use cookies to:
- Study how people use rentsplit.app (like pages visited, time spent, frequency) so we can improve our services.
- Show you relevant rentsplit.app ads on partner websites and check how effective our ads are. These partners may collect non-personal info (like demographics or websites you visited) to help us provide better ads.
Managing Cookies
Most browsers let you control cookies through the “Help” menu. You can:
- Block new cookies.
- Get notified when a new cookie is set.
- Disable cookies completely.
You can also clear cookies from browser add-ons (like Flash cookies) by changing the settings or visiting the manufacturer’s site.
Some features of rentsplit.app may use “functionality cookies” to save your settings for future visits. If you delete or block these cookies, the site may not work as smoothly, and in some cases (like login-related cookies), you may not be able to use the site at all.
For more details on cookies and how to manage them, you can visit allaboutcookies.org.
